Return and Refund Policy
If, for any reason, you are not completely satisfied with a purchase/availing service, we invite you to review our policy on refunds and returns.
The following terms are applicable for any products or service that you purchased with us.
The person who is using the service should be registered to the system as a user/ customer. For registering as a user/ customer the person who uses the service should download the Ample Charging application from the Play store or Apple store and register themselves as user/ customer by providing personal information such as phone number, email & name. The user can use either their phone number & email for registering purpose. Additional personal information might be required after registration subject to services requested by the user/ customer.
CONNECTION TO THE SERVICE
The user can access the charging points with the help of Ample Charging App.
The charging session starts from the time when the user starts the session through app/ RFID Key & the session is considered ended when the timer runs out for the session. Also, the session is considered ended if the user/ customer terminates the session manually from the App/ RFID Key It is the customer’s responsibility to make sure the charging begins & completes correctly.
PROCEDURE FOR REQUESTING REFUND
In case where the user/ customer needs a refund, it can be raised through sending an email to email@example.com with the reason for refund of fee. Refunds will be processed only for requests submitted within 72 hours of the booking. Refund requests raised after 72 hours of the booking date shall not be eligible for refunds. The approval/ settlement of the refund requests can take up to 5 to 7 business days.
ELIGIBILITY CRITERIA FOR REFUNDS
The device is unable to provide output even when there is power supply.
The device is inaccessible due to any software/ firmware related issue from the Ample Charging team.
The device stopped abruptly due to some technical issues. Here, in cases where there are Energy consumption values, partial refund can be done based on the usage.
In cases where the payment was successful & the user was unable to go to the booking page, the transaction id shall be collected from the user & cross verify the same with the concerned team internally. If found eligible, refund shall be processed for the user.
For any other cases, in cases where the payment has failed, refunds shall not be considered as the user will be refunded automatically within 7 business days by the payment gateway itself.
Any failure/ error happening during the transaction time can be from both parties (Ample Charging team & the Payment Gateway). In these cases, transaction id shall be collected from the user & cross verify the same with the concerned team internally. If found eligible, refund shall be processed for the user.
For the purposes of this Return and Refund Policy:
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Ample Charging ,Anil Tower, Opposite YMCA,Vimalagiri Junction Kothamangalam 686691
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Ample Charging , accessible from charging.sanon.in
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
YOUR ORDER RETURN/REFUND RIGHTS
You are entitled to cancel Your Order within 7 days if the product is damaged when received.
The deadline for return/return an Order is 3 days from the date on which you received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of return/refund, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:
By email: firstname.lastname@example.org
By phone number: :+91 8138-929092
CONDITIONS FOR RETURNS/REFUND
In order for the Goods to be eligible for a return, please make sure that:
The Goods were purchased in the last 3 days
The Goods are in the original packaging
The Goods are with proper purchase details.
The following Goods cannot be returned:
The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Ample charging,Anil Tower, Opposite YMCA,Vimalagiri Junction Kothamangalam 686691
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If you have any questions about our Returns and Refunds Policy, please contact us:
By phone number:+91 8138-929092